Performance Improvement diagnoses why performance is falling short — a process problem, a skills gap, or a systems problem — and fixes the actual cause instead of running another generic training. It's for leaders who've already tried training and still see the same gap. Diagnostic and advisory work is scoped as an engagement; any job aids, templates, or guides it produces are quoted alongside it.
What's included
Performance Improvement starts with diagnosis, not delivery — the goal is to find the actual cause of a performance gap before prescribing a fix.
- Diagnostics — root cause/performance gap analysis (methods like 5 Whys and root cause corrective action planning); job & task analysis producing step-action, checklist, or scenario-based job aids; skill and competency gap remediation planning
- Process & Systems — process improvement & workflow redesign; performance support tools & job aids; performance management system design for goal-setting/review cycles (including upskilling on platforms like ADP); setup of an internally-manageable document repository with templates/guides
- Programs — incentive & recognition program design (including platforms like Betterworks/Nectar); sales performance improvement initiatives; manager coaching to drive team performance; quality/productivity improvement initiatives
Diagnostic and advisory work is scoped against a defined engagement; job aids, templates, and guides are quoted as build work alongside it.
Request pricing
What Performance Improvement looks like in the room
Performance Improvement starts with diagnosis, not delivery — the goal is to find the actual cause of a performance gap before prescribing a fix.
Explore the rest of our solutions
Ready to talk about your program?
Tell us your organization type and what you're trying to solve — we'll follow up to scope the right engagement.